How can you address issues?

UCSD Health Sciences is involved in diverse activities, has many components and has relationships with many different outside organizations. Each facet of UCSD Health Sciences involves different and ever-changing laws, rules and regulations governing our services and business relationships. How can an individual be aware of all of these complexities? You should focus on those areas that affect you directly. You should rely on the people you work with and report to. You should ask questions.

If you are in doubt, ask. Keep asking. Is this legal? Is it in keeping with UCSD policies and procedures? With our mission and values? Would you want to read about this in the newspaper? Would you want this done to you? IF IT IS WRONG, DON’T DO IT.

Follow your normal reporting process. Ask your supervisor, manager or team leader. It’s better to raise a question, than to do something improper. IT IS UCSD POLICY TO ENSURE THAT NO PERSONNEL ARE PENALIZED FOR RAISING AN ISSUE OR CONCERN. If you are not comfortable talking with your supervisor or not satisfied with the answer, go to the next higher level. If that does not work, seek out another UCSD resource: Personnel, Risk Management, Audit Management Advisory Services, the UCSD Compliance Officer.  Names and phone numbers of resources are listed here.

UC HEALTH SCIENCES COMPLIANCE OFFICIALS AND PHONE NUMBERS

Name	Title	Telephone
Kathleen Naughton	Chief Compliance & Privacy Officer, UC Health Sciences Compliance/Privacy Program	(619) 471-9152
Lee Giddings, M.D.	Physician Advisor, Compliance Program and Medical Director, Clinical Resource Management, UCSD Medical Center	(619) 471-9028
David Brenner, M.D.	Vice Chancellor. UCSD Health Sciences and Dean, School of Medicine	(858) 534-1501
Thomas E. Jackiewicz	Chief Executive Officer, UCSD Medical Center	(619) 543-6654
Mona Sonnenshein	Chief Operating Officer, UCSD Medical Center	(619)471-0466
Thomas McAfee, M.D.	Dean, Clinical Affairs, Health Sciences	(619) 543-5338
Lori R. Donaldson	Chief Financial Officer, UCSD Health Sciences	(619) 543-6613
Paul Craig, R.N., J.D.	Chief Human Resources, Risk Management and Patient Safety Officer	(619) 543-2988
Duncan Campbell	Executive Director,  UCSD Medical Group	(619) 543-3982
Tammy Gaines	Director of Revenue and Operations Management, UCSD Medical Group	(619) 471-0504
Patrick Olsen	Director, Administrative Services, Regulatory Affairs, UCSD Health System	(619) 543-7220
Stephanie Burke	Assistant VC, Audit & Management Advisory Services, UCSD	(858) 534-3617
Valerie Dixon	Director, Conflict of Interest Office	(858) 534-6465
Michael Caligiuri	Director, Clinical Research Protections Prog. (CRESP)	(858) 455-5050
Privacy / Coding Help Line		(619) 543-3344 or (619) 471-9150

UCSD CONFIDENTIAL MESSAGE LINE (TOLL FREE)

Should all the sources fail to resolve an issue, we have established the toll-free UCSD CONFIDENTIAL MESSAGE LINE 1-877-319-0265.

This is a service provided for us by an outside company so that you will feel free to use it without fear of retaliation. Your call can be anonymous and will not be traced. You do not have to give your name, but you will be given a number so that if you want follow-up information you can check back with the Compliance Office. The concerns or issues you report to the Message Line will be investigated by the Compliance Office and acted upon.

Do you have questions or concerns?

Ask your supervisor or someone higher in the organization.

Call the toll free Confidential Message Line

1-877-319-0265

Keep asking until you are satisfied.